Amex is one of America's largest credit card companies. The American Express Company is an international financial organization headquartered in 200 Vesey Street in Manhattan, New York City. The company was started in 1950 and is presently one of the thirty elements of the Dow Jones Industrial Average.
In addition to providing their card members with cash back rewards and discounts on travel, they also provide them with customer service. Many of the cardholders who use the card to pay for everyday items like gasoline, grocery shopping, medical expenses and so on, find it hard to contact customer service representatives. There are many reasons for this, most of which can be traced to a history of abuse by many of Amex's corporate clients. They would invariably call the customer support number and ask if they could speak with a supervisor or a human resources manager.
Amex was notorious for doing so because the average customer care representative did not have time to answer all of these inquiries and was often busy dealing with other customers. Amex has since changed their attitude and now offers direct customer service by email, phone or fax instead of in person. This change has made the lives of many more cardholders a little easier.
Another problem that often arises from having too many people in one office is that there are often delays in the process of receiving a card. In some cases, the process can take up to thirty days. This can be especially irritating when a family emergency arises and needs immediate attention. With this in mind, it is good practice to place an item in your cabin bag or briefcase that contains your card information and your social security card information. It is also recommended that you place your itinerary on your business cards as well.
The most important thing that you can do to maintain customer care with Amex is to always be prompt in your response to any customer questions. The most frustrating thing to a customer is when they call to make a transaction and are told by a representative that they are no longer accepted into the program. By staying on top of your customer service calls, this will help to prevent this issue from arising. Amex customer care is extremely customer friendly, but being prompt and courteous at all times will go a long way in helping you keep their business.
The most important thing that you can do to maintain good customer relations with Amex is to keep your information current and accurate. If you send out routine emails that include information that has become outdated, the company may see your as not taking the issues seriously. By staying on top of all of your customer care requests, this will allow you to maintain a good working relationship with the company. A satisfied customer is always a happy customer.
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